About Close the Loop

Close the Loop is dedicated to making the Circular Economy a reality by providing best-in-class sustainability solutions to companies that want to enhance their Corporate Social Responsibility through effective and efficient recovery and re-use of valuable resources from their products. With a steadfast commitment to zero waste to landfill, the company draws on its strength in innovation to handle even the most challenging materials. Close the Loop’s global footprint includes strategically located operations centres and a broad network of sustainability-minded, cost-efficient partners, making its services a clear choice for companies on every continent. Close the Loop helps companies:

Get the most from a new or existing sustainability program

  • Audit efficiencies of existing take-back, logistics, processing and recovery services
  • Uncover hidden value in materials choices and other upstream design decisions
  • Implement product traceability throughout the end-of-life stage
  • Ensure accordance with government sustainability regulations
  • Streamline global logistics to be cost efficient and environmentally friendly

Use sustainability programs to increase market share

  • Discover untapped insights about product usage through proprietary Business Intelligence Software
  • Set up customer loyalty programs
  • Identify fraudulent activity

Fulfill commitments to brand stewardship

  • Protect the intellectual property of the brand
  • Manage warranty return programs
  • Provide services supporting product recalls
  • Design solutions for hard to recycle materials
  • Provide a safe and environmentally responsible disposition of product with zero waste to landfill


Close the Loop (CtL) is an international company headquartered in Australia with operations in Australia, New Zealand, United States and Europe based in Belgium.  Now employing more than 200 people, the CtL is recognised as the global leader in imaging consumables takeback programs. Founded in 2001 with a zero waste to landfill brand promise, CtL has successfully adhered to that promise.  In 2003, Close the Loop partnered with Planet Ark to create the Cartridges for Planet Ark (C4PA) program.  This program is one of the most successful voluntary stewardship programs in the world. In 2007, Close the Loop took the success they had in Australia and expanded to the United States.  Here they expanded the relationships they had with the imaging companies and began to service their sustainability initiatives on a global level.  Then again in 2016, Close the Loop acquired Clozdloop BVBA, a company based in Belgium who's services aligned with CtL's. Known globally for being a resource recovery and sustainability solutions provider, CtL helps major imaging companies become sustainability pace-setters within the industry. Today, Close the Loop translates that success and experience across all industries, in all regions of the world.  CtL is broadening their horizons managing other streams that leverage our existing skills and adding new capabilities to the business while staying true to their core values of transparency, innovation and integrity.

Mission Statement
“Close the Loop will be the globally preferred ‘premier sustainability solutions provider’. It will provide secure recovery models for consumer take-back programs specialising in complex waste streams while providing a safe and productive working environment for its employees.”
The business will have a customer base spread across multiple industry sectors and multiple geographies around the world, where it will provide customer support, logistics, sort, data analysis, end-of-life and repurposing services. In doing so, CtL will provide added value to the customer’s own business models. This will be achieved by building a management team capable of operating and growing a multinational business. Capital investment will be sought to stay ahead of the market place as well as internal demands, while the business will also seek to acquire companies to grow rapidly by sector and by geography.

Corporate Social Responsibility

Close the Loop (CtL), as a member of the international business community, recognizes that its business activities have an impact on the quality of people’s lives, not only today but in the future. Our license to operate is granted by all members of the communities within which we operate. By acknowledging this, we can live up to the expectations of all our stakeholders and future generations. The company is dedicated to enhancing the environmental outcomes or reducing the environmental impacts of its customers in ways that are commercially sustainable on a long-term basis. We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional, and legal standards. Our objective is to reduce our impact on the environment including factors contributing to climate change, through a commitment to continual improvement and to comply with environmental legislation and regulations.

To view the full Corporate Social Responsibility (CSR) Policy or any of our other policies, click on the links below:

Board of Directors

Greg TollChairman

Greg was appointed director at Close the Loop in November 2017. Greg holds a Bachelor of Science (Veterinary) Degree with First Class Honours from Sydney University and is Graduate Member of the Australian Institute of Company Directors.  He is the former CEO and Executive Chairman of Clean TeQ Holdings Limited.  Greg was appointed as CEO in 2007 until 2010, and subsequently appointed to the Chariman’s role until November 2013.  Greg previously had senior executive positions in R&D, sales and marketing with Uncle Bens’, Masterfoods, Nestle and Lion Nathan.

Silvio Salom - Director

Silvio was appointed to Director at Close the Loop in December 2007. Silvio sits on numerous boards and advisor groups in various positions. Silvio holds a Bachelor from Monash University, a Master of Engineering Science from Melbourne University and a Master of Fine Art from the Academy of Art University, San Francisco. He is a fellow of the Australian Institute of Company Directors and a Member of the Institute of Electrical and Electronics Engineers.

Chris Trafford - Director

Chris is an experienced company director, having had roles on numerous boards in the corporate, government and nonprofit sectors. He has held public company directorships. He was previously the chairman of Close the Loop Limited from 2003 until 2010. Chris holds a Bachelor of Commerce from The University of Melbourne, has been a Fellow of The Australian Institute of Company Directors, and a Psychologist. In addition, he has had extensive involvement in the establishment and management of a number of businesses in corporate and allied health, environmental services and consulting sectors.

Strategic Team

Marc LichtensteinJoint Chief Executive Officer, Chief Financial Officer and Company Secretary

Marc joined Close the Loop in May 2017 as Chief Financial Officer and Company Secretary of the Group and reports to the Board. In November Marc became Joint Chief Executive Officer. Over the past 25 years Marc has become a highly experienced Chief Executive Officer, Chief Financial Officer & Company Secretary providing various services to a range of listed public and large private Companies across a wide range of industries. Marc has extensive experience in leading businesses through significant periods of change, particularly in the areas of business transformation and performance improvement including IPOs, significant capital raises, exponential periods of growth and major acquisitions. Marc is qualified as a Chartered Accountant, Chartered Secretary and a Graduate Member of the Australian Institute of Company Directors.

Tom OgonekJoint Chief Executive Officer

Tom joined Close the Loop in 2011, bringing more than 20 years of valuable operations experience and environmental industry perspective to the leadership team. In his role, Tom oversees all aspects of global operations. Tom is responsible for driving continuous improvement of operating efficiencies and facility management in all global operating centers, meeting financial growth goals, and growing the business through relationships with new and existing clients. With a background in chemistry and manufacturing, Tom’s insight and experience are valuable to the company’s vision to further diversify the business.

Tom holds a bachelor’s degree in Manufacturing and Mechanical Engineering Technology from Northern Kentucky University. He currently works as an adjunct professor at Cincinnati State in the Center for Innovative Technology and serves on the Industry Alumni and Student Advisory Board at Northern Kentucky University’s Engineering Technology Program.

Kesh NairChief Information Officer (CIO)

Kesh joined Close the Loop in 2008. Kesh provides leadership for the strategic development of an innovative, robust, and secure information technology across all of Close the Loop’s global operations sites.

Since joining the company, Kesh successfully expanded and enhanced the company’s IT infrastructure to optimize Close the Loop’s premier sustainability solutions. He also helped architect the company’s resource recovery initiatives in the Business Intelligence space, creating unforeseen added value for customers.

Previously Kesh ran the IT systems for the Education Department at La Trobe University, directing the management of information systems, applications development, computer operations and technical support. Kesh holds a Bachelor’s degree in Information Systems and is currently pursuing a Masters degree in Business Systems.

Megan ElfersDirector of Marketing

Megan leads the global marketing efforts for Close the Loop, helping increase awareness and secure the global reputation of the company. She joined Close the Loop in 2010 as part of the sales team, where she spent years working closely with some of the company’s biggest customers, helping create programs to meet their sustainability and brand stewardship goals. Her experience on the front lines of the sales force gives her invaluable insight for creating powerful and strategic marketing strategies to globally promote Close the Loop’s capabilities.

Megan earned an MBA degree with a focus marketing from Northern Kentucky University. She completed her Bachelor’s degree in Communications at Thomas More College in Kentucky.

David HitzlerTechnical Manager

David joined Close the Loop in September 2014, bringing 23 years experience as an industrial chemist with extensive product development, formulating and raw material knowledge. In his role at Close the Loop, he applies his expertise as a material and process scientist to help customers uncover new value within product design, development and commercialization decisions. Leading the technical aspects of the innovation team, David is responsible for research and development in creating valuable products from waste materials – in essence developing novel re-use applications for materials recovered from the cartridge recycling process, particularly recovered waste toner and other plastics.

David’s broad knowledge of process design and machinery, covering materials handling, mixing and size reduction technology help shape Close the Loop services and inform decisions for future offerings. David earned a Bachelor of Science in Applied Chemistry from RMIT University.

Steve MorrissFounder

Steve has been a pioneer of Sustainability and the Circular Economy and has gained a number of awards in his over 25 years of experience. His experience in cartridge collection led to him becoming the Founder of Close the Loop in 2000. Steve's passion for innovation led to the invention of products such as eWood® and TonerPave® which has allowed Close the Loop to develop into the global leading Sustainability Solutions Provider that it is today.

European Team

Dirk RochGeneral Manager Europe

Dirk joined Close the Loop in January 2014. His knowledge and expertise in sales and marketing was instrumental in identifying business opportunities for CtL in the European printing market.

Presently, Dirk is responsible for the European branch of CtL, including the acquisition and integration of Clozdloop in Belgium; its organization and growth.

Dirk was trained in sales and marketing at the European training Center in Brussels, Belgium. He brings over 30 years of experience in sales, marketing and management to CtL.

An MagermanSales and Marketing Director

An joined the Close the Loop team in 2016 as the European Sales and Marketing Manager.

An started her career as sales manager in an international furniture company and in 1998 founded her own management company. Here she worked for a period of 10 years as an independent consultant for companies on reverse logistics management. She founded reverse logistics divisions for global players and set up collections schemes, product identification and quality control systems for used printer consumables.

In March 2008 An founded ClozDloop and built and managed the company until it was acquired by CtL. She is currently an executive Director of CDL.

An has an academic degree in languages.

Céline CornelissenOffice Manager

Céline joined the Close the Loop team in 2016 as Office Manager.

After having obtained a bachelor’s degree in Business Translation and Interpretation at the University-College of Leuven, she began her professional career at ClozDloop in October 2015.

Celine works closely together with the factory workers and reporting directly to the management and is responsible for setting and obtaining targets in the sorting area. She is very committed and thanks to a hands on approach she manages the teams to deliver results up to customers’ standards.

Céline is always willing to answer any questions and is able to do in five languages: Dutch, English, French, German and Spanish.

Peter TeunkensFinance Controller

Peter joined Close the Loop in 2018 in the accounting department for the Belgian office.

Peter brings much experience working as a chief accountant in an international environment and family owned business in different business sectors. His work spans from general accounting, accounts payables & receivables and HR-administration.

Peter speaks three languages fluently, Dutch, English and French. He has a Professional Bachelor Business management in accountancy from Sint-Eligius (KdG), Antwerp.

Ronny SlangenFactory Manager

Ronny started with Close the Loop in 2018 as Factory Manager. He spent most of his career as a consultant in industries such as automotive, engineering, metal and chemical working as a Project Manager.

Working with large companies who have been faced with complex situations or projects and helping them find solutions and efficiencies has been where Ronny has had much success. He has a strong background in engineering and mechanics along with education in Mechanical Design and Constructions.

Joss BalletSales Manager

Jos Ballet joined the Close the Loop Europe team in February 2019. As Sales Manager for Europe he will support An and Dirk in achieving the Close the Loop’s Europe future growth targets.

Jos gained his sales experience at several international companies such as Kodak, Polaroid, The Walt Disney Company and Masterfoods. For the last 17 years, he worked at HP Inc and was responsible for managing major European printing consumables distributors (ink & toner).

Jos speaks Dutch, French and English. In his free time, he likes to watch his sons playing football and restoring and driving classic cars.

Certifications & Standards

Focused on a brand promise of zero waste to landfill, Close the Loop is committed to handling all products in an environmentally friendly manner and aligned to the highest global standards. Known for innovation, Close the Loop has been recognized with many awards and certifications that demonstrate our commitment to excellence and dedication to the environment. These awards reflect the demanding work by all members of the Close the Loop team and the support of our many partners. Close the Loop holds the following Accreditations and Certifications:


Through always striving for excellence, Close the Loop has been recognised with many awards that demonstrate our commitment to excellence and dedication to the environment.

These awards reflect the hard work by all members of the Close the Loop team and the support of our many partners.

  • 2016 Awarded Sustainability Leader with Manufacturing Leadership 100 awards along with Lexmark for our collaboration on the TonerPave project
  • 2016 Inducted into the Victorian Manufacturing Hall of Fame
  • 2013 Awarded Gold at DuPont Awards for Packaging Innovation US
  • 2012 Awarded Planet Ark C4PA ZWTL Certificate
  • 2011 Finalist – Steve Morriss – Entrepreneur of the Year Awards
  • 2011 Hume City Council Business Awards – Environmental Sustainability - eWood Solutions
  • 2009 Awarded Lexmark Green Partner (USA) view the award
  • 2008 Awarded Kentucky Chamber of Commerce award view the award
  • 2008 Winner Hume City Council Sustainability Awards
  • 2006 Winner United Nations Association of Australia (UNAA) World Environment Day Awards 2006 Best Specific Environmental Initiative view the award
  • 2006 Winner PACIA (Plastics And Chemicals Industry Association) Sustainability Award
  • 2005 Winner New Inventors “people’s choice” award for our episode in August 2005 for the product – eWood® view the award
  • 2005 Finalist IAG Supplier of the Year
  • 2004 Finalist Premier’s Sustainability Awards (Victorian Government)
  • 2003 Winner City Pride Awards (business sustainability) Whittlesea City Council
  • 2003 Winner Import Replacement Award June 2003. Presented by the Industry Capability Network (Victoria) Ltd.
  • 2003 Awarded Ricoh Green Partner (Australia)

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